Book Order Support
This page is designed to assist customers with two common order-related requests: updating a shipping address before an order ships and reporting delivery issues for orders that have already been shipped.
Please select the form that best matches your situation:
- Address Change Request
Use this form if you need to update the shipping address for an order that has not yet been shipped. - Delivery Issue Support
Use this form if you have already received a shipping confirmation and tracking number but are experiencing a delivery-related problem, such as a lost package, damaged shipment, missing items, or a delivery marked as complete that was not received.
Providing complete and accurate information will help our support team resolve your request as quickly as possible. We appreciate your patience and your support of Steve Alten and his work.
Change Your Shipping Address
Thank you for ordering from SteveAlten.com, MEGLegacy.com, or TheSteveAltenProject.com.
If you have placed an order and need to update your shipping address, please complete the form below. We will make these changes for you in our order system.
Please note that once an order has been shipped, we may be unable to change the delivery address. If your order has already been processed, a member of our team will contact you with available options.
We appreciate your support and will do our best to ensure your books arrive safely at the correct destination.
Delivery Issue Support
Thank you for your order from SteveAlten.com or MEGLegacy.com
This form is intended for customers who have already received a shipping confirmation email and tracking number but are experiencing a delivery-related issue with their shipment.
Examples of delivery issues include:
• Tracking shows delivered, but the package was not received
• Package appears lost in transit
• Delivery is significantly delayed
• Package was delivered to the wrong address
• Package arrived damaged
• Package was received with missing items
To help us investigate your shipment, please provide information requested on the form below and a detailed description of the issue you are experiencing.
Important: This form is only for orders that have already shipped. If your order has not yet shipped, please contact support instead.
Our team will review your request and respond as quickly as possible.