Fulfillment Policy

 

Welcome to SteveAlten.com! We appreciate your support and hope you enjoy your shopping experience. Please take a moment to review our fulfillment policy for information on order cancellations, refunds, and product deliveries.

 

1. Order Cancellation: Customers may cancel an order within 72 hours of shipping and receive a full refund. To cancel an order, please contact our Customer Service as soon as possible with your order details.

2. Damaged Goods: If any purchased goods are delivered damaged, please report the issue to the Seller at Customer Service within a reasonable timeframe. We may offer a refund or replacement for the damaged items. To facilitate the process, please provide clear photos of the damaged products.

3. Finality of Confirmed Deliveries: All confirmed deliveries are considered final. Once an order is marked as delivered by the shipping carrier, SteveAlten.com is not responsible for lost or stolen items. Please ensure that the delivery address provided is accurate and secure.

4. Product Availability: Products ship based on availability. In the event that a product becomes unavailable after you place an order, we will notify you promptly and offer alternatives or a refund for the unavailable item.

5. Pre-Orders: For pre-ordered items, please note that there is no set timeline for delivery. We will do our best to keep you informed about the expected release and shipping dates. You can track the status of your pre-order in your account. You can cancel and request a refund prior to shipping. 

6. Returns and Refunds: Aside from damaged goods within the specified reporting period, we generally do not accept returns. However, if you have concerns about your order, please contact our Customer Service team to discuss potential solutions. Customer may cancel an order within 72 hours of shipping and receive a full refund. Any purchased goods that are delivered damaged should be reported to customer service for refund/replacement. All confirmed deliveries are considered final, no refunds. Contact us at support@stevealten.com.

7. Contact Information: If you have any questions or need assistance, please reach out to our Customer Service team at support@stevealten.com. We are here to help!

8. Changes to Fulfillment Policy: SteveAlten.com reserves the right to update or modify this fulfillment policy at any time. Any changes will be posted on the website, and customers are encouraged to review the policy periodically.

Thank you for choosing SteveAlten.com! We value your patronage and strive to provide excellent products and service.

Last Updated: 11-27-2023